New research from American Banker, Humanizing the Bank Customer Experience, developed in conjunction with creative experience agency Monigle, examines the core of what drives customers to choose and stick with a particular financial institution to help executives take meaningful actions to build strong bank-to-customer experiences.
Download the infographic now to see 4 ways the latest customer experience (CX) data can boost your bank clients and other key opportunities in innovating CX solutions for financial institutions.
In addition to the infographic you will also receive free access to an exclusive, on-demand webinar, What You Bank Clients Need to Know About Humanizing Their Customer Experience, lead by Janet King, Arizent VP of Research, and Fell Gray, Arizent SVP of Brand and Marketing. This webinar is a deep dive into the research behind Humanizing the Bank Customer Experience, and designed to support marketers from solution providing companies to financial institutions.
About Arizent Research
Arizent, parent company of American Banker, delivers actionable insights through full-service research solutions that tap into their first-party data, industry SMEs and highly engaged communities across banking, payments, mortgage, insurance, municipal finance, accounting, HR/employee benefits and wealth management. They have leading brands in financial services including American Banker, The Bond Buyer, Financial Planning and National Mortgage News, and in professional services, such as Accounting Today, Employee Benefits News and Digital Insurance. For more information, please visit