Realizing growth by changing customer behavior
July 31, 2020 12:46 PM
The pandemic has caused a surge in consumer use of financial services apps and online platforms. Lou Anne Alexander at Early Warning, the digital network behind Zelle, and Daniel Wolfe, editor in chief, at PaymentsSource, discuss how customer behavior and services adoption has been impacted during the crisis. Alexander shares insight into the crucial fintech partnerships and measures needed to build consumer confidence and trust.