Creating client bonds beyond the branch

Lenders faced sudden high demand in the crisis to support stressed borrowers. One bank details how it built a digital portal swiftly to meet that challenge.

Ira Robbins, CEO of Valley National Bancorp in New York, details how the $39 billion-asset company used technology to empower employees working remotely to tackle loan modifications and forbearance for stressed borrowers. Robbins will also discuss Valley’s effort to develop a digital portal to fast-track $2.2 billion in Paycheck Protection Program loans.