IWinning the Department of Defense's travel card business - the largest travel card program in the world - was hugely important. And Diane Reyes and her team weren't about to let it slip through Citi's fingers.

So the Global Transaction Services team took a crash course on the DOD's specific travel needs and challenges. At the same time, Reyes's staff gathered a cache of external market intelligence to come up with a pitch that was as detailed as it was customized.

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