A new survey that attempts to measure customer loyalty shows that New York-area customers of Charlotte, N.C.-based First Union Corp. think more highly of their bank than customers of local heavyweights Citicorp and Chase Manhattan Corp.

First Union bested the second-ranked Citicorp in three of the four survey categories: cost, customer service, and accuracy. Citicorp ranked ahead in the fourth category, personal treatment.

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.