The word "positive" doesn't remotely begin to describe Lisa Banner's attitude toward life and work. "As contrived and unbusinesslike as it may sound, it starts with the heart," says Banner, explaining her management philosophy as svp, executive private banking manager at Zions First National Bank.

"It's all about focusing on the fact that we have an opportunity to make a difference in people's lives every day. The client is not a commodity; the employee is not a commodity. They are people. And when you look at them as people, and treat them as people, the results are just amazing."

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