When the risk manager from KeyCorp met the risk management expert from the Office of the Comptroller of the Currency, the tension was palpable.

"At first it was like a couple of bulls stomping and lowering their heads and getting ready to attack each other," said Kevin M. Blakely, KeyCorp's executive vice president for risk management. "Our guy didn't know what to expect from the OCC. But over the next two or three weeks, they built up a mutual respect."

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