Bank One Corp. says its efforts to develop cutting-edge customer technology in-house have paid off in its new Adios dispute-handling software.

Adios handles customer claims involving disputes over transactions made by debit card, automated teller machine, automated clearing house, and the Internet. Bank One customers file roughly 18,000 such claims a month.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.