Despite continuing complaints about fees and other aspects of their financial relationships, consumers find that banks are doing more right when it comes to customer service.

Commercial banks, in fact, have scored a sizable gain in customer satisfaction after two years of backsliding, as measured in the American Banker/Gallup consumer survey.

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.