Capital One Financial Corp. has bought a customer relations call center in Bise, Idaho.
The credit card issuer bought the assets of American Direct Credit and hired its 110 employees. Four hundred more workers are to be hired by yearend 2000. It is the second Pacific Northwest facility for Capital One, which is building a call center near Seattle.
Access to authoritative analysis and perspective and our data-driven report series.
The increasing adoption of virtual card payments by accounts payable departments has created an unexpected complication for suppliers: more friction in the processing, posting and reconciliation of payments and receivables. The root of the problem is that most suppliers rely on a manual approach to processing e-mailed virtual card payments. Suppliers are forced to balance their organization’s need for operational efficiency and control with rising customer demand to pay with a virtual card. But a new breed of technology enables suppliers to process virtual card payments straight-through, addressing the needs of buyers and suppliers. This paper details the growth of electronic business-to-business (B2B) payments, shows how manual approaches to processing virtual card payments cause friction in accounts receivables, describes a way to process virtual card payments straight-through, and highlights the benefits of frictionless payments.