Citizens Bank of Massachusetts, Boston, has hired Key Bank executive Mary Lynn D. Lenz as head of retail banking.

The bank has 105 branches, all in Massachusetts.

Ms. Lenz was Key Bank's senior vice president in charge of national small-business sales. Before that she was its western New York regional manager, which made her responsible for sales, service, and administrative functions at 85 branches.

At Citizens of Massachusetts she succeeded Jane Wolchonok, who was earlier named retail banking director at Citizens Bank of Rhode Island.

The holding company is Citizens Financial Group, which is based in Providence, R.I., and is owned by Royal Bank of Scotland PLC.

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