As much as banks would like to think of themselves as friendly oracles of financial wisdom, consumers remain stubbornly skeptical. The merger wave seems to have exacerbated nagging feelings of mistrust.

Where bank executives see economies of scale and greater shareholder value, customers see rising fees and dwindling service.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.