Mortgage 4A

Loan Officers Go on the Road

Loaded with laptops, mobile loan officers make deals, keep up to date, and keep marketing.

training 5A

Computerized Training Comes of Age

Computer-based training cuts costs and helps banks standardize learning around the globe.

retail banking 6A

Citicorp: Hiring for the Millennium

With a series of bold retail banking recruits, Citi takes a leap into the future-again.

cover sTory 8A

Q&A: Visa CEO Edmund Jensen

After selling Visa Interactive to Integrion, Visa is refocusing on cards and payments.

point of view 10A

Direct Marketing as a Profit Center

Bank marketers can use MCIFs to track marketing campaigns, ROI and revenue generation.

point of view 11A

Making Strategic Technology Buys

Poor technology spending is more than wasted dollars; banks must invest to support businesses.

risk management 14A

Q&A: Ernst & Young partner Don Vangel

Visa's renewed global emphasis is on increasing brand, acceptance and standards.

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