When it comes to building a sales culture, more and more bankers see their beau ideals in the likes of Wal-Mart and McDonald's.

The retailer paradigm is, of course, not entirely new for bankers. But in recent years it has become impossible to escape the talk about branches as stores, bankers as salesmen, and customers as relationships.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.