This edition of Management Strategies - the first of five planned special issues exploring areas of interest to bankers - looks at outsourcing.
In the past, our coverage of outsourcing has focused on core data processing. With this special issue, we cast a slightly wider net. A commentary by Edward J. Lynch of Wilcox & Associates, for example, looks at the farming out of marketing tasks, which is on the rise, especially at big banks. There's also a story about performance standards in outsourcing contracts. Bankers, we report, are becoming more sophisticated in their dealings with third-party vendors.