IMAGE TECHNOLOGY holds the potential to dramatically change the way financial services providers go about their business. But while many scratch their heads in puzzlement, trying to understand the business case for the use of imaging in paper operations such as check processing, others are making headway chipping away at the paper mountains that amass in the file rooms and storage facilities that support their operations.
First American Title Insurance Co, is a case in point. A leading real estate title insurer with operations in 50 states, Santa Ana, Calif.-based First American is using image technology to support operations at its 22 mid-Atlantic branch offices. And although the company is only about one year into what executives refer to as a "five-year plan" for converting paper files into computer- retrievable digitized images, key benefits of the conversion already are being realized.