ATLANTA — In the small-business market, the importance of personal contact outweighs the appeal of Internet financial services, a survey report by Synergistics Research Corp. concludes.

Seven out of 10 executives of companies with sales of $100,000 to $10 million said in the poll that having a relationship manager at their bank is “very” or “somewhat” important. In contrast, one-fifth said they were conducting financial or banking activities online; the same proportion said it interested them.

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