INDIANAPOLIS — Conseco Inc. has hired Ruth Fattori, the senior vice president of human resources at Siemens Corp., as its executive vice president for process and productivity.

Ms. Fattori will be responsible for overseeing the company’s multiyear drive to improve customer service and install more cost-effective systems within Conseco’s insurance and finance operations.

She was responsible for human resources at all of Siemens’ U.S. companies. Before that she had been a vice president and the chief quality officer at GE Capital of Stamford, Conn., where she had been responsible for the development and global implementation of its quality initiative. At GE Capital, she had worked for Gary Wendt, who was hired as Conseco’s chairman and chief executive in June.

Conseco’s April 1998 acquisition of the troubled subprime lender GreenTree Financial of St. Paul, now Conseco Finance Corp., has been a thorn in its side ever since. Since the acquisition, Conseco’s share price has dropped as much as 90%, and the company has lost over $800 million.

Stephen C. Hilbert, Conseco’s founder, chairman, and chief executive, and Rollin M. Dick, its chief financial officer, resigned last spring after trying to pull the company out of its tailspin.

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