ATLANTA Wachovia Corp. has given its online banking customers the ability to view canceled check images over the Internet.
The Wachovia subsidiary Silas Technologies Inc. built the Image Archive System and introduced it last week. Now Silas is planning to sell it to other financial institutions.
Wachovia started providing canceled checks to corporate cash management customers through CD-ROM in 1994. Later it began offering the service through an online delivery system on which it holds a patent.
In 1998 the company began providing access to canceled check images to its branch and call center personnel to help them handle customer queries.
That year it also installed an archive system to capture and store nearly six million check images a day. The archive now houses more than three billion items and supports an average of more than 80,000 online daily inquiries. Wachovia also uses the archive to create about 650,000 imaged check statements for retail customers and 175,000 for commercial customers.
