In Briefs: Amsouth to Test Alltel Video Lending System

Amsouth Bank plans to test a video version of Interview, a mortgage origination system from Alltel Information Services Inc.

The system will be deployed at Amsouth branches in the first quarter of next year. Each unit will include a video camera, an audio system, and a terminal connected to loan officers in Birmingham, Ala. Customers at the branches will be able to see prequalification and application documents as well as loan officers onscreen, and to talk with the officers.

"This technology can improve customer service by providing faster, easier access to in-house mortgage expertise and information," said Hugh Shaw, a senior vice president of Amsouth.

The Interview system, which also generates disclosure documents, has been available for use with laptop and desktop computers. The new audio and video capabilities are of higher quality than is available on the computers alone.

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