Inside Facebook's plans for a banking super app

Facebook’s financial services chief says the social network is unbowed by the rush of companies into the digital banking market, even as its cryptocurrency wallet and other ventures have yet to get off the ground.

The public’s embrace of digital banking during the pandemic has drawn in new competition, which in turn will attract more consumers to the market and benefit all players, David Marcus said in an interview this week.

David Marcus, financial services chief of Facebook
"I feel like these projects have been put in opposition with the banking industry, but that's not the way I see it," Facebook's David Marcus says of digital currency ventures like Diem. "If there's a better payment structure and less cost to settle transactions, everyone can benefit."

"Very few people were talking about stablecoins and central bank digital currencies in the time when we started pushing for what was then Libra in 2019," Marcus said. Facebook is building the Novi digital wallet and belongs to the coalition of firms that plans to launch the Diem stablecoin, which was formerly called Libra.

"The reality is our mission really hasn't changed,” Marcus said. “We feel that the current payment structure in the U.S. is antiquated and there's room for improvement."

Marcus said Novi and Diem can power an open, interoperable protocol using blockchain technology and smart contracts to make payments faster and cheaper than traditional transaction processing. Facebook's base of digital payment users then could be sold additional financial services developed in partnership with other financial institutions. Those services could include payments using central bank digital currencies.

Diem still awaits approval in the United States, with the White House Working Group on Financial Markets and the Treasury Department reportedly examining the project — along with other stablecoins such as Tether — to ensure security and stability. Diem in the past has asserted its stablecoin is matched directly by traditional U.S. dollars. In an email this week, Diem said it's continuing to work with regulators.

"I feel like these projects have been put in opposition with the banking industry, but that's not the way I see it," said Marcus, who is also on Diem's board. "If there's a better payment structure and less cost to settle transactions, everyone can benefit."

Facebook's Novi digital wallet, which will support the Diem stablecoin, is approved "in nearly every state" and it would not launch where it is not approved, Marcus said. Novi is scheduled to launch by year-end, he said.

In addition to traditional currency payments, customers will be able to use Facebook's Novi to convert Diem to traditional currency to send to other users. The recipients can convert Diem to traditional currency to make payments, or make stablecoin payments directly to supporting merchants.

Novi will also offer a peer-to-peer payment app and is accessible via Facebook, WhatsApp and Messenger, or as a stand-alone to users with a government ID. The Novi wallet will not charge transaction fees, with Facebook earning revenue from enabling merchants to accept stablecoin payments.

The merchant support and inexpensive transactions are part of the lure for banks to support Novi, Marcus said.

Even if consumers open a Novi account, most will want to retain a bank account, Marcus said, adding that can aid the banks' ability to reach new merchants. It can also provide more consumers for bank-supported financial services. There's already a version of this model that predates Novi and Diem. WePay, a subsidiary of JPMorgan Chase that provides payment technology to merchants through an application programming interface, uses Facebook to enroll clients.

"The banks can cement and reinforce their role through this Novi-Diem payments protocol," Marcus said.

Banks are increasingly partnering with technology companies with large customer bases to speed financial services diversification, a trend called embedded payments. Apple Card, which partners with Goldman Sachs to offer financial services to Apple Pay's user base, is one of the better known examples of the trend. PayPal has also discussed building a super app, and the crypto exchange Coinbase's public listing has provided funding for its foray into payments and other services.

There are also other stablecoins already in the market ahead of Diem, such as Circle's USDC, which recently surpassed $27 billion in circulation. Circle has expressed a willingness to be regulated as a bank, signaling that it plans to apply for a bank charter.

Even without approval for a stablecoin, Facebook would have a considerable advantage in building a financial super app. Facebook has nearly 3 billion users and a substantial existing payments business. Facebook reports Facebook Payments has enabled $100 billion in volume during the last four quarters, and is used in more than 160 countries for payments in 55 currencies. Facebook also operates a QR code payment service that launched earlier this year.

"New accounts aren't opened in a branch or a contact center. They're opened digitally at the end of someone's network. There's no bigger platform than Facebook's products," said Richard Crone, a payments consultant. "Diem with the Novi digital wallet is about creating a new account more than a new currency. Diem represents an unparalleled new distribution channel with global scale and reach."

For Diem, the Novi wallet is the foundation for a super app, starting first with the storage of unused, prepaid balances, Crone said. The San Diego-based Silvergate Bank, which supports minting, burning and storing Diem, "takes center stage as the gateway bank for Diem" Crone said.

Silvergate did not return a request for comment. The $5.6 billion-asset Silvergate is key to Diem's final approval in the U.S. Diem earlier this year moved its headquarters to California from Switzerland, and chose La Jolla, California-based Silvergate to issue the stablecoin. Silvergate has experience with blockchain and crypto and is regulated in the U.S., which puts Diem in a position of issuing dollar-backed stablecoins through a regulated bank.

In an earlier interview with American Banker, Diem Association CEO Stuart Levey said the technology that underpins the stablecoin can speed up to the payments system, cutting fees and time for remittances and government payments for stimulus, unemployment compensation and food stamps.

"The fact that Diem will be issued by a regulated bank, Silvergate, should allay regulators’ concerns," said Eric Grover, a principal at Intrepid Ventures.

Marcus also contends Diem and Novi to help commercial banks support central bank digital currencies.

The U.S. and countries around the world are pursuing or considering central bank digital currency projects, partly to move funds faster to consumers and to counter China's quick advancement on a digital yuan.

While CBDCs are still taking shape, there will likely be a role for banks in disbursement. One potential role for Diem would be an integrator of different central bank digital currencies, a use case detailed in a recent Citigroup Future of Money report.

While CBDCs are often positioned as a way to counter the influence of private stablecoins such as Diem on central bank monetary policy, Marcus contends the technology that supports stablecoins can help connect banks to CBDCs, or make the CBDCs interoperable. Other financial institutions such as Visa and Ripple are also developing technology to provide connective tissue for CBDCs.

"We still don't know if a central bank digital currency will become a thing, but the point I'm making is stablecoins don't solve problems by themselves, they serve to build a new infrastructure to make payments cheaper and more accessible," Marcus said.

There's pressure on the U.S. government and private sector to bring new innovations to payments, argues Marcus, contending China's digital yuan is a threat to the U.S. financial system.

"If [the U.S.] is not the one innovating in payments, others will," said Marcus, referencing China's digital yuan project, which is aimed at curtailing the dollar's influence as a reserve currency — as well as big technology firms such as Facebook. "China is powering ahead and its views are not only domestic. They have international ambitions."

The China reference hints at Diem's push to gain final approval from regulators, according to Grover. "It is politically astute of Marcus to reference China," Grover said. "The U.S. is in a cold war with China, and the People's Bank of China has a digital yuan pilot active in 10 cities."

Marcus recently argued legacy payment systems are costly, slow and not connected with each other. The Facebook exec added these rails don't serve the needs of the world's 1.2 billion unbanked, citing figures from the World Bank. There are 62 million unbanked Americans, according to the Federal Reserve. 

"There's no chance that in five years the market is still running payments over an infrastructure that was created in the 1970s and takes three days to clear," Marcus said in the interview. "Banks should be part of this change, and could benefit from faster and cheaper payment rails."

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Digital currencies Faster payments Facebook Cryptocurrency
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