Pyramid Digital Solutions Inc. said its new Internet-based call center system, CSR Web, has been installed at Norwest Corp.

The system gives customer service representatives access to the OmniPlan and OmniPlus record keeping systems of Sungard Employee Benefit Systems. Norwest employee benefits vice president Bob Bean said it "will allow us to better serve our participants."

CSR Web complements Pyramid's OmniWeb and OmniPhone applications, said the Alabama company's president, David Shah. "Well-integrated call center applications are now a critical piece of the retirement-plan processing puzzle."

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