To the Editor:

In the March 23 article “First Wingspan Kiosks; Now Kiosks Too” you wrote that the Wingspan kiosks “are meant to attract new users to the company’s Internet-only bank, while [other] kiosks are meant to prove ... that Internet banking is easier and more convenient than branch banking. ... A few other banking companies have been installing kiosks here and there to prod customers toward lower-cost channels.”

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