At Massachusetts Financial Services, the idea of a virtually "paperless office" became a reality when, in 1990, an imaging and automated workflow system was installed. Today, company officials report that the technologies have significantly improved customer service and reduced operating costs.

The Boston-based mutual funds company, which manages $35 billion in funds, has undergone rapid growth over the past several years, with an increase in customers and the addition of a more complex range of products, said Jim Bailey, senior vice president of data processing.

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