NationsBank Corp.'s takeover of Barnett Banks Inc. appears to be shaping up just as the acquirer had hoped: as a textbook case of how to retain customers.

The third and final phase of the post-merger integration process is under way, and "our retention figures are at or above Barnett's" before the merger, said Harris A. "Rusty" Rainey, the NationsBank executive vice president in charge of the program.

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