When Commonwealth Bank of Australia suffered an outage that affected the bank's online service earlier this year, the pay of CIO Michael Harte and several other IT execs were adversely affected as a result. According to local press, the CIO was paid about A$2.8 million ($2.4 million USD) for the year, but the amount of the outage haircut was not disclosed. The salary penalty is part of CBA's new focus on customer satisfaction, which is a key performance indicator for 40 percent of "at risk pay" for the enterprise services team.

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