Financial institutions on the Internet have a lot to be proud of. Within a few short years, these pioneering companies have enabled their customers to trade stocks, pay bills and buy insurance, all with the click of a button.

Well, stop patting yourselves on your backs, says Arthur Andersen. In its study, Measuring eBusiness Effectiveness in the Financial Services Industry, the accounting and consulting giant examines the state of the various financial services available on the Web today and concludes the majority still have a lot to learn when it comes to doing business online.

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