U.S. banks are poised to move beyond traditional outsourcing arrangements into business process outsourcing, according to management consultants who advise major banks on how to improve earnings performance.

Business process outsourcing involves any activity that actually produces a result, such as a sales or procurement process, and how you manage it from beginning to end, says Richard Dole, national partner in charge of business process solutions at KPMG Peat Marwick. The growing interest in business process outsourcing is being fueled by global competition, deregulation of the banking industry and the implications of technology innovation.

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