Big plans can bring big surprises, big headaches, and hopes of big payoffs. J.P. Morgan's Pinnacle Alliance-with Computer Sciences Corp. (CSC), Bell Atlantic Network Integration, AT&TSolutions, and Andersen Consulting-is a case in point.

More than a year after the unprecedented roundup of big IT brains into a strategic alliance with the notoriously proprietary bank and shifting 900 employees to alliance member firms, Morgan chief information officer Peter Miller says that "outsourcing" was not the goal. "We started with the premise that we needed to be world class in all areas of IT. You can't buy future technology to support financial services growth; you must create it. You can't internally focus on everything and be world class in everything," he says.

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