QUALITY ASSURANCE is an integral element of every financial institution's operations and new-technology decisions. It serves as a measuring tool for evaluating performance and as a diagnostic guide, defining goals and objectives for reengineering efforts. Building quality into every aspect of your bank's automation upgrade or system conversion helps ensure that your goals will be met.

Most executives at financial institutions agree about the need for quality and an assurance that systems and processes meet certain standards of performance. However, not all bankers actually include quality assurance as an integral part of their overall technology strategies, and fewer still can agree on a common definition.

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