Citibank's domestic credit and charge card units, the prime revenue generators at the nation's biggest bank, are undergoing a rigorous conversion to the religion of Total Quality Management.

The U.S. card unit has hired General Systems Co. and its quality guru, Dr. Armand V. Feigenbaum, to introduce the customer-oriented management process to about 10,000 employees, a bank spokeswoman said.

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.