Has your bank done any of these things to improve its reputation?
Why bother? The negative news surrounding the industry was too much to overcome 53%
Took consumer-friendly steps, like lowering fees 16%
Made a major community investment 18%
Developed innovative products 10%
Advertised corporate governance improvements 2%
Are consumers willing to carry an extra card in their wallet if it means redeeming rewards points instantly?
Yes, people will put up with plenty of headaches to earn free stuff 35%
Rewards points? Many people have no idea how many points they~X