Genesys Telecommunications Laboratories Inc., which supplies call-center software, said it has been chosen by Barclays Bank of London as a partner for computer-telephony integration.
The five-year agreement will be worth up to $3.5 million, Genesys said. It covers software licenses, support, and professional services and extends the companies' relationship.
The Genesys system is to be deployed in two Barclays sites in the United Kingdom this summer, with a third going live in early 1999. The technology "will allow Barclays to realize its tactical and strategic objectives in a multi-call-center, multivendor environment," said Alexander Evans, managing director of Genesys Europe.
Barclays sees the system as an important element in delivering "world- class customer service in an increasingly competitive and multichannel market," said Gary Hoffman, its director of retail banking.