Or retire in peace. But let me step back. I feel some kind of introduction is in order since I'm a stranger to "Sounding Off," though by no means a "newbie" to the BTN staff. I've never actually written anything for this section primarily because nothing ever really got me worked up enough to step up to the pulpit. But then something happened to change all that.

If there's one thing I've learned from my time on BTN it's that banks are scrambling to make customer service their top priority. As well they should.

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