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SPECIAL REPORT

AS INTERACTIVE technology and the on-line population grow more sophisticated, so must banks' selling, marketing, and analytical capabilities. A special report coincides with this week's Retail Delivery conference in Las Vegas. Pullout section

WASHINGTON

The Office of Thrift Supervision published a rule that will make it easier for thrifts to engage in electronic commerce. Page 2

REGIONAL

National City's Pennsylvania bank is embroiled in a battle royal over its stewardship of a $610 million charitable foundation in Pittsburgh. Page 4

With announced layoffs in the financial services industry this year in the tens of thousands, 1999 could be a year of new career paths, and experts on outplacement say the job market is generally good. Page 5

COMMUNITY

To keep pace with its neighbors in Rhode Island and Massachusetts, Connecticut has enacted a law that lets banks avoid paying state taxes on mortgage income. Page 7

INVESTMENT PRODUCTS

INSURANCE: Though once viewed as inappropriate for many banks, property and casualty insurance will drive insurance sales growth at banks into the future, according to a study. Page 8

MORTGAGES

Both Fannie Mae and Freddie Mac have said that customers servicing their loans must report compliance that meets a series of deadlines leading up to March 31. Page 11

CARDS

The automated teller machine version of "the sky is falling" is evident yet again in the latest industry research. Page 15

TECHNOLOGY

Coping with its call-volume success, Britain's Halifax PLC is testing software that would turn service requests to its call center into sales. Page 19

CORPORATE FINANCE

Deutsche Bank executives have been traveling the globe to educate corporate clients about the arrival of the euro. Page 29

MARKETS

Deutsche Bank's deal for Bankers Trust appeared to help some midsize U.S. banks withstand a broad market selloff, as investors bought shares of others seen as takeover targets for European banks. Back page

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