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AS INTERACTIVE technology and the on-line population grow more sophisticated, so must banks' selling, marketing, and analytical capabilities. A special report coincides with this week's Retail Delivery conference in Las Vegas. Pullout section


The Office of Thrift Supervision published a rule that will make it easier for thrifts to engage in electronic commerce. Page 2


National City's Pennsylvania bank is embroiled in a battle royal over its stewardship of a $610 million charitable foundation in Pittsburgh. Page 4

With announced layoffs in the financial services industry this year in the tens of thousands, 1999 could be a year of new career paths, and experts on outplacement say the job market is generally good. Page 5


To keep pace with its neighbors in Rhode Island and Massachusetts, Connecticut has enacted a law that lets banks avoid paying state taxes on mortgage income. Page 7


INSURANCE: Though once viewed as inappropriate for many banks, property and casualty insurance will drive insurance sales growth at banks into the future, according to a study. Page 8


Both Fannie Mae and Freddie Mac have said that customers servicing their loans must report compliance that meets a series of deadlines leading up to March 31. Page 11


The automated teller machine version of "the sky is falling" is evident yet again in the latest industry research. Page 15


Coping with its call-volume success, Britain's Halifax PLC is testing software that would turn service requests to its call center into sales. Page 19


Deutsche Bank executives have been traveling the globe to educate corporate clients about the arrival of the euro. Page 29


Deutsche Bank's deal for Bankers Trust appeared to help some midsize U.S. banks withstand a broad market selloff, as investors bought shares of others seen as takeover targets for European banks. Back page

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