WASHINGTON
THE ASSOCIATION of Financial Services Holding Companies has rejected a merger overture from the Financial Services Roundtable. Page 2
REP. MARGE ROUKEMA plans to hold a hearing next month on a bill that would let banks make certain disclosures over the Internet instead of on paper. Page 2
NATIONAL/GLOBAL
THE BANK TELLER has always occupied a clear and narrowly defined place. But the position is undergoing a transformation with the addition of sales responsibilities. Page 4
BANK OF AMERICA and a redevelopment group launched a $1 million loan fund to spur economic growth on former military bases. Page 5
COMMUNITY/REGIONAL
A SMALL Massachusetts thrift company plans to form its own Internet-only bank, following the lead of some of the nation's largest banks. Page 7
TECHNOLOGY
CALL CENTERS at banks topped their retail counterparts in a survey, rating higher in six out of seven fields. Compared with five retail call centers, for example, the 17 banks in cross-selling capability had an average score of 22%, versus the retailers' 15%. Page 13
INVESTMENT PRODUCTS
A KANSAS twister that ripped up five houses changed the way Capitol Federal Financial's insurance agency does business. Page 8
CAPITAL NETWORK SERVICES has unveiled an Internet supermarket for investors looking to trade in and out of money market funds quickly. Page 9
MORTGAGES
COUNTRYWIDE priced an $847 million securitization of home equity loans last week -- its largest to date. Page 10
MORTGAGE TECHNOLOGY
LOTS OF BOOKS, CDs, and clothing have been sold over the Internet, but home mortgages have been slow to follow. Page 11
ON-LINE BANKING
BANKS AND THEIR financial service rivals -- even big ones -- are turning to outsourcers as they flock to the Internet. Page 14
THE SEC tightened rules for personal trading by mutual fund insiders, requiring greater oversight by fund directors. Back page
