Online customers make up only a small part of the small-business customer base, but they are important - and distinctly different.

Though they use online channels for only a portion of their banking needs (most continue to require branch or person-to-person contact), they generate higher revenues and profits and are more satisfied with their banks than offline customers are.

Subscribe Now

Access to authoritative analysis and perspective and our data-driven report series.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.