Few things burn me more than the telephone solicitor who calls me "Paul" in his first sentence. I was raised to call people by their last names until asked to do otherwise, out of respect for them, and I still do.

I also resent it when I call some banker or businessman and say to the secretary, "This is Paul Nadler calling," and she responds:

Limited Time Offer

Save $400 off your subscription. Special offer ends April 30, 2017.

14-Day Free Trial

No credit card required. Complete access to articles, breaking news and industry data.