Cathy Bessant

Banks are more established organizations that cannot afford to take the same shortcuts and risks as startups do in fintech development, executives said.

Senior leaders may say that they want to hear bad news, but that doesn’t mean lower-level employees are eager to share it with them.

From the opportunities — and threats — in artificial intelligence to envisioning a world in which "Wi-Fi is like air," here is what everyone was buzzing about at American Banker's Digital Banking conference.

At American Banker’s Digital Banking conference in Austin, industry leaders wrestled with philosophical questions about artificial intelligence and the rapidly evolving expectations of customers.

Bank of America's top technology officer says finance-industry workers get spooked about their jobs because of how bosses talk about tech.

Bank of America says its artificial-intelligence assistant isn't likely to listen in on private conversations the way Amazon.com's Alexa did last month.

AI in a car can be fatal. What could go wrong with AI in a bank? A new council established by BofA and Harvard hopes to minimize unintended consequences that could jeopardize consumers' financial well-being or discriminate against them.

Cathy Bessant, chief operations and technology officer at Bank of America, shares her thoughts on how companies can prevent human foibles and biases from creeping into their software and the need to build an ethical framework for AI software development and use.

President Trump is expected to announce his Fed chair nominee this week; three deals earned JPM's boss almost $100 million.