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The most notable quotes from American Banker stories of the previous week. Readers are encouraged to add their own observations in the Comments fields at the bottom of each slide.

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On Four Oaks Bank's claim that it was forced to keep working with a payments processor:

"I've never heard of a bank being the victim of extortion. Usually, the bank is the source of the extortion."

— U.S. District Judge Terrence Boyle

Related Article: Quirky Judge Waylays Justice Department Lending Probe

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PNC Financial Services Group (PNC) Bill Demchak on the outlook for litigation against banks:

"We continue to operate in a fairly strange environment as it relates to people coming after banks."

Related Article: Regional Banks Threatened with Soaring Legal Bills

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On Provident Community Bancshares' decision to take Troubled Asset Relief Program funds:

"We didn't want it, but our primary regulator told us we better take it. We thought we could pay it back, but the downturn was longer and deeper than we thought."

— Dwight Neese, CEO of Provident

Related Article: Tarp Dividend Adding Pressure on Banks to Sell

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On the dangers banks face from making a unsuccessful acquisitions:

"An acquisition is the riskiest thing a company can do to its shareholders. It is hard to recover from a bad acquisition."

— Philip Flynn, CEO of Associated Banc-Corp (ASBC)

Related Article: Associated Could Find M&A Benefit from Lifted Reg Order

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On Colonial Virginia Bank's decision to sell to Xenith Bankshares (XBXS):

"It was the best path for us ….We had a hard time painting a picture where remaining independent was the right decision."

— Robert Bailey, CEO of Colonial Virginia

Related Article: Xenith Enters Virginia's Hampton Roads Area with Latest Deal

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On what banks can learn from Amazon.com:

"Amazon's not calling you to say, 'Do you want something?' They're using the data to understand what people want."

— Rilla Delorier, who oversees SunTrust's (STI) consumer banking strategy

Related Article: Amazon Becomes Retail Bank Role Model

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On how RBS Citizens is preparing to separate from its parent company, Royal Bank of Scotland:

"Our financial performance still needs to improve… [but] Rome isn't built in a day."

— Bruce Van Saun, CEO of RBS Citizens

Related Article: RBS Citizens Needs Internal Fixes Before IPO: CEO Van Saun

Image: Bloomberg News
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On how banks can take advantage of customer complaints aired on social media:

"Any time there is a problem, it is a chance to go above and beyond. After that, customer loyalty is usually higher."

— Christopher Liechty, vice president of marketing at People's Utah Bancorp

Related Article: Social Media Complaints Provide Banks Chance to Step Up Service

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