Artificial intelligence now has the potential to fundamentally change customers' relationships with banks, impacting everything from onboarding to retention and upselling.

The lending software and shared services provider was created by bankers for bankers.

The company told many customers they were "pre-approved" for credit card products they did not actually qualify to get. Proceeds from the fine will compensate those consumers, the Federal Trade Commission says.

Provident Bank will roughly double in size by combining with Lakeland Bancorp. The modified technology roles it's filled in the past six months could help it take on larger clients.

Binance Holdings, the world's largest crypto platform, acknowledged that it mistakenly keeps collateral for some of the tokens it issues in the same wallet as exchange customer funds.

Ethereum co-founder Vitalik Buterin has proposed a new system that would allow the blockchain's users to generate obfuscated addresses and receive funds privately on the network.

Several providers, including BlockFi and Celsius, have filed for bankruptcy in recent months. But this does not necessarily spell gloom and doom for the industry.

Banks worried about similar attacks against their own customers can use multifactor authentication and suspicious login detection to reduce risk.

The challenger bank will run a co-marketing campaign with the Eastern Shawnee Tribe of Oklahoma when it launches this spring and share interchange revenue with the tribe.

COVID-19 accelerated the adoption of more digital options for helping members. Now more credit unions are hoping that artificial intelligence can help reduce stress on frontline staff.

Thieves are getting more organized and aggressive in how they steal from shelves to fund bigger schemes. Emerging checkout systems that track shoppers can deter some of this activity, but not enough to address the full scope of the risk.

Alongside the merger, Orrick is launching a unit focused on regulatory advice.

Ordonez will leave her chief innovation officer job at Webster Bank.

The company, which interprets foreign credit bureau data, is opening its first outpost outside of the U.S.

The Texas bank will let customers go through the entire process on their phones, at the same time that it emphasizes human service that is not impacted by commissions.

Using compromised identities, fraudsters could simply skip security questions to obtain credit files loaded with sensitive information.

The digital bank for small businesses is partnering with the financial software company Ramp to help its customers apply for corporate cards and access expense management and bill pay software.

Neobanks and online lenders are expected to address credit concerns, product development and balance sheet resilience in upcoming reports.

Mike Abbott, global banking lead at Accenture, predicts the trends that will change the way banks operate in the coming year, including a rate environment that hasn't been seen in more than a decade, a comeback for branches and soaring credit delinquencies.

Interacting with ChatGPT is like hanging out with the best-informed, brainiest acquaintance you've ever had. Surprisingly, it's that characteristic that makes it a boon to the banking industry.