The new digital consumer experience: Transparency is power

Wednesday, June 3, 2020 12:00 p.m. EDT 60 Minutes
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For card issuers dispute resolution is a costly process that often leaves their customers unhappy. A new survey of card customers conducted by Aite Group and Ethoca sheds light on the issues around dispute resolution and the digital tools now available that can improve the customer experience.

Please join us for this research-based Webinar where we will discuss:

  • The scope of the problem with current dispute resolution processes
  • The strategies and digital tools available to businesses today
  • The value that customers place on transparency and improved dispute resolution processes
  • How moving dispute resolution upstream significantly reduces costs and improves the customer experience
  • How the current dispute resolution system is being abused

Key Speakers
  • Mike Sisk
    Michael Sisk
  • Steve Durney
    VP, Sales Strategy, Ethoca
  • Julie Conroy
    Julie Conroy
    Research Director, Retail Banking & Payments, Aite Group
  • Steve Furlong
    Director, Fraud Management, First National Bank of Omaha