Reinventing Financial Services Digital Forum

IBM is committed to tackle financial services’ biggest challenges. The RFS Digital Forum is the premier platform for information on digital transformation. Through a series of Podcasts and Webinars learn what a resilient workforce looks like, how to build trust through the customer experience, the critical role AI and automation play and much more. 

Check back for updates as we will continue to explore relevant topics around the future of financial services.

Part 1

What will bank jobs look like in the future? OceanFirst has an idea

Chris Maher, CEO of OceanFirst Financial, shares how employees’ roles have already changed and his bank’s efforts to help them navigate AI and other emerging technologies.

Listen on:

iTunes Spotify Stitcher Google Play

Part 2

What embracing agile methods has done for U.S. Bank

Werner Loots, the bank’s first head of transformation, is helping the bank redesign how work is done, then streamlining and digitizing as much as possible.

Listen on:

iTunes Spotify Stitcher Google Play

Part 3

How does a challenger bank earn customers’ trust? Digit CEO explains

"To wake up one day and assume everyone in America is going to be above average at math and above average rational is crazy," says Ethan Bloch, whose app is designed to help people achieve financial health.

Listen on:

iTunes Spotify Stitcher Google Play


What do banks and insurers have in common?

Both know a superior customer experience is business critical, and a key competitive advantage.

View the Webinar on demand and learn first-hand from executives about their leading customer services strategies.


  • Steven Callahan, Director of Customer Experience, Norcal Group
  • Rahim Rajpar, Principal, Hawthorne
  • Pat Speer, Contributing Editor, SourceMedia
  • Yoann Michaux, Partner, Digital Strategy & iX Insurance Lead for North America, Digital Strategy & iX, FSS, IBM Services

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Join us for a discussion on creating customer experiences that build trust