What will bank jobs look like in the future? OceanFirst has an idea
Chris Maher, CEO of OceanFirst Financial, shares how employees’ roles have already changed and his bank’s efforts to help them navigate AI and other emerging technologies.
What embracing agile methods has done for U.S. Bank
Werner Loots, the bank’s first head of transformation, is helping the bank redesign how work is done, then streamlining and digitizing as much as possible.
How does a challenger bank earn customers’ trust? Digit CEO explains
"To wake up one day and assume everyone in America is going to be above average at math and above average rational is crazy," says Ethan Bloch, whose app is designed to help people achieve financial health.
What do banks and insurers have in common?
Both know a superior customer experience is business critical, and a key competitive advantage.
On February 4 at 2pm ET, learn first-hand from executives about their leading customer services strategies.
Steven Callahan, Director of Customer Experience, Norcal Group
Rahim Rajpar, Principal, Hawthorne
Pat Speer, Contributing Editor, American Banker
Yoann Michaux, Partner, Digital Strategy & iX Insurance Lead for North America, Digital Strategy & iX, FSS, IBM Services
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