Ben Windust is senior vice president for default and home preservation operations for Wells Fargo Home Mortgage, headquartered in Des Moines, Iowa. Windust is responsible for all default and home preservation functions including capacity management, collections, loss mitigation, foreclosure, bankruptcy, service support, claims, property preservation, loss analysis, and Premier Asset Services (PAS), for prime, nonprime and sub-serviced products. Additionally, Windust has oversight for the Wachovia Held for Investment portfolio default operations. Windust began his career with Wells Fargo in August 1998 as a business systems consultant responsible for developing a new call center infrastructure still used by WFHM Servicing today. A year later Windust was promoted to production manager responsible for cash management. In 2000 he was selected to develop and implement the WFHM Servicing cross-sell program and assumed his responsibilities for Customer Contact Operations in 2001 and Servicing Compliance in 2004. Prior to joining Wells Fargo, Windust was director of operations at EDS for the manufacturing and retail division. His division responsibilities included operational deliveries such as direct system support, customer service, mail processing and data entry with the overall goal of improving client satisfaction and company profitability. Preceding his career with EDS, Windust worked at a family-owned business and as a production manager for Pella Windows. Windust attended the University of Northern Iowa where he received his bachelor's degree in business management with an emphasis in business administration.
Like what you see? Make sure you're getting it all
Independent and authoritative analysis and perspective for the banking industry