Editorial Research

The COVID-19 pandemic has radically changed consumers’ attitudes and behaviors toward money and payments. What has changed?

New research finds that it's become harder than ever to acquire new customers — and equally challenging to engage newly acquired ones.

Our third monthly survey found almost six out of 10 employers report that their plans for the return to work are stymied by uncertainty — specifically, a lack of clarity on the right timing, and persistent questions about how to provide a safe environment for their employees.

Our second monthly survey found a smooth transition to remote work and digital customer access channels — but technology issues still arose. The pandemic has highlighted the importance of having a strong digital presence across all retail sectors, including financial services.