Editorial Research

Why banks believe fraud prevention and customer experience are both top priorities

As more banks adopt cloud technology, paths to value become clearer.

Fifty-seven percent of financial services firms now operate on a hybrid basis, according to new research from American Banker. Some banks are finding ways to maximize the positive aspects and minimize the negative ones.

The Swedish financial institution argues over potential regulations that treat buy now/pay later lending like credit cards in the U.S.; Discover seeks the next hot market for real-time payments; and more.

Joining forces with mobile and faster payments, generative AI is coming on board to help deliver better customer experiences and combat fraud

Banks are proceeding with caution as a new generation of AI tools arises.

False information, job losses, diminishing skills and human interaction, among other concerns, have bankers worried about deploying both generative artificial intelligence, like ChatGPT, and more long-accepted forms of AI like machine learning, according to a new survey of American Banker readers.

In the coming year, banks, fintechs and credit unions will be watching the elections and working out how to incorporate AI into their businesses.