In today’s fast-paced world, the expectation often is that everything happens instantaneously. Consider banking, where customers typically expect immediate action on payment transactions and funds transfers from their accounts. In many countries including the UK, Singapore, Nigeria, Poland, Mexico and Sweden, near-instantaneous banking is indeed possible. But it is not possible in the US, where payments are still cleared in the traditional way—once a day, usually overnight—resulting in delays of one or two business days for transferring funds.Making payments and funds transfers happen in a more immediate timeframe, however, has a great business value both for the customers who use the service and for the financial institutions that provide the service. Read this white paper to learn more.
Given the number of new - and enhancements to existing - regulations planned over the next few years, financial institutions will come under increasing pressure to evidence these compliance obligations by either re-using client data and documentation already held or conducting a fresh collection of data / documents from clients to ensure compliance (or what is known as Regulatory Client Outreach).This white paper explores a best practice approach to performing regulatory client outreach by automating certain aspects of the client management process. The paper outlines a 4-step process to achieving automation and associated efficiencies for regulatory client outreach.
Discover the three steps banks can take to stay ahead of the competition and become the bank that customers love. In this e-book, you’ll learn how to:Personalize each customer’s banking experience at scaleTap into the right digital innovations to boost customer satisfactionBridge the customer trust gap with a needs-based business model