Fern Halper

Dr. Fern Halper is research director for advanced analytics at The Data Warehousing Institute.

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Artificial intelligence

Comerica says its AI bot performs work of six IT helpdesk agents

The Dallas-based regional bank tapped a client for its copilot capabilities, where employees can message a bot instead of a human to get tech assistance.

By Miriam Cross

18m ago
Industry News

Wells Fargo bond saleswoman claims pay bias in 'boys club' team

Big banks have long faced allegations of bias against women, with several high-profile cases coming in recent years.

By Ava Benny-Morrison, Bloomberg News

35m ago
Artificial intelligence

How a Tennessee credit union uses generative AI to foster fair lending

Leaders of ORNL Federal Credit Union are piloting Zest AI's new artificial intelligence-powered assistant to ensure equitable underwriting practices and measure performance against similar institutions.

By Frank Gargano

35m ago