Michael Gazala serves Customer Experience Professionals. He is based in Cambridge. Before rejoining Forrester in 2014, Michael was president of WGSN, the world's leading trend forecaster for the fashion, style, and design industries. Previously, he was North America CEO for Lightspeed Research, a provider of global online panels and consumer research. Before that, Michael was with Forrester for almost 10 years, where he held a number of roles within research, ultimately culminating in running the data business, which incorporated all of Forrester's large-scale quantitative research designed to understand how consumers consider, purchase, and use technology products and services. Earlier in his career, Michael worked at State Street Boston, Northwest Airlines, and Morgan Stanley.
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Independent and authoritative analysis and perspective for the banking industry