Opinions

The advent of this is particularly unwelcome, coming, as it does, at a time when many people not only question the role of a bank after the recent financial crisis and gradual digitization of banking services, but also when their relationship with technology has changed, writes Martijn Moerbeek, director of group digital strategy and innovation at Legal & General.

Today’s customers demand seamless experiences. They want simple loyalty solutions without the clutter of tracking their rewards and coupons, according to Francis Hondal, president of loyalty and managed services at Mastercard.

A shopping experience so easy that you feel like you’re shoplifting may be appealing, but it also raises privacy concerns, writes Peter Zaborszky, founder of BestVPN.com

Businesses need to prove that they have taken all possible actions to inform and mitigate the damage during an event, writes Ryan Wilk, vice president of customer success for NuData Security, a Mastercard company.

The Amazon effect and rules such as PSD2 and GDPR are threatening technology laggards in traditional financial services, contends Stephen Menon, vice president of product at Finn AI.

Phishing is a serious and growing problem in the financial services and payments industries, creating pressure to come up with advanced detection techniques, according to Adrien Gendre, chief solutions architect for Vade Secure.

The continued trend of “spear phishing” and “catfishing” only serves to highlight the complex work required to identify genuine from fraudulent, writes Steven Goddard, product manager for risk at The ai Corporation (ai).

Traditional institutions shouldn’t just develop stand-alone online banks on top of existing infrastructure. They’d be best served building these “parallel” banks from the ground up.

When companies cling to outdated methods of payment processing, the results is a highly fragmented consumer experience. It also adds unnecessary administrative costs and decreases efficiency, writes Jeffrey Brown, president of VPay.

Black Friday and Cyber Monday up the ante for payment crime, but there are steps retailers and payment companies can take, according to OneSpan’s Will LaSala.