Opinions

Only through data can issuers create a superior digital customer experience and provide strategic guidance to help on-the-go customers, writes Lisa Woodley, vice president of FSI customer experience for NTT Data Services.

One woman's legal battle of more than a decade could develop into one of the biggest gender discrimination lawsuits to hit Wall Street. Bank of America faces a complaint after its sexual harassment ouster, and loses another top female executive. Plus, lots of tech initiatives.

Payment collections will never be easy, but the availability of so much data and the means to make meaningful sense out of it with AI and advanced analytics is helping collections firms be more efficient and smart about their interactions, writes Scott Kendrick, vice president of marketing at CallMiner.

With $120 trillion in B2B payments made each year, making even a tiny change in how businesses pay each other could unlock incredible value for buyers, suppliers, and their financial institutions, writes Dean M. Leavitt, CEO of Boost Payment Solutions.

Although there's often a tension between regulation and innovation, the sandbox concept can help startups, regulators and incumbent banks better navigate experimental financial technologies.

Transport players are faced with several opportunities to meet both the rising expectations of end users and tap in to new revenue streams. The time to innovate is undoubtedly now, writes Myung-Hwa Calais, transport market director at FIME.

How a measure to make opening online accounts easier was crafted — and why it needs to pass Congress.

Payment system change in the United States has always benefited from a consensus-driven approach that incorporates the views and behaviors of many, financial institutions, payment processors, technology providers, merchants, regulators, consumer advocates and others, writes Michael Bilski, CEO of North American Banking Company.

While there are some potential challenges to address, the European-focused PSD2 is an opportunity for banks globally to bolster their service offering, while at the same time working with fintechs to respond effectively to changing customer demands, to drive both convenience and security in the fast-paced, online world, writes Frederik Mennes, senior manager for market and security strategy at the Security Competence Center at VASCO.

The rise of digital options is evolving payments from infrequent large transactions to a constantly flow of smaller payments, and companies that don't adjust risk being left behind, according to Luis Valdich, managing director of venture investing at Citi Ventures.